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State of California 9-1-1 Operations Manual

INTRODUCTION (Rev. 7/2008) 

CHAPTER I - STANDARDS (Rev. 7/1997)

                         Call Transfer standard updated (8/2006)

CHAPTER II - SYSTEM DESCRIPTIONS (Rev. 7/1997)

CHAPTER III - FUNDING (Rev. 7/2008)                                                    

CHAPTER IV - WIRELESS 9-1-1 SERVICES (Rev. 3/2001)

CHAPTER V - EDUCATION (Rev. 7/2008)

CHAPTER VIFISCAL AND OPERATIONAL REVIEW (Rev. 4/2008)

CHAPTER VII - FOREIGN LANGUAGE AND TDD/TTy TRANSLATION (Rev. 5/2008)

CHAPTER VIII - COUNTY COORDINATOR AND MSAG RESPONSIBILITIES (Rev. 2/2007)

CHAPTER IX - COMPETITIVE LOCAL EXCHANGE CARRIER (Rev. 2/2004)

 

APPENDIX

Glossary (Rev 7/1997)

Acronyms (Rev. 7/1977)


CALIFORNIA GOVERNMENT CODE

     Warren 9-1-1 Emergency Assistance Act, Section 53100-53120


CALIFORNIA REVENUE AND TAXATION CODE

     Emergency Telephone Users Surcharge Law, Section 41001-41019.5

     Imposition of the 9-1-1 Surcharge, Section 41020-41027

     Adjustment of the 9-1-1 Surcharge Rate, Section 41030-41032

     Distribution of 9-1-1 Funds, Section 41135-41142

Updated : 10/30/2008